Can I still return "web exclusive priced" products to D&C if they go faulty
D&C Give a full 12 month warranty with all products unless stated and this applies to "instore prices" & "web exclusive" prices.
D&C Will honour the warranty and will deal with any repair either in house or at a local repair centre.
Unfortuantly, D&C can not offer the same exclusive service when you purchase a product on a web exclusive price and products must be returned to the store.
D&C Will collect & return faulty Televisions free of charge when purchased instore
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What guarantees do I have?
All products carry a 12 month warranty unless stated otherwise.
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What should I do if the goods I receive are faulty?
In the unlikely event that the goods you receive are faulty you can return them to us for refund or exchange. However, they must be returned with 14 days (together with any free goods provides) and you should inform us at once of any such problems.
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Why is there such a big difference between web-deal prices and in-store prices?
This is really down to the level of service provided. We like to think of ourselves as a reputable High street store and we have a lot of local competion from other high street retailers such as Dixons, Currys, Comet & John Lewis. We try to ensure our prices are competetive, and they are checked every week to make sure we are cheaper than our competitors.
When you visit the store, you will have the advantage of not only seeing the product, but you will also get help from our expert sales team and a demonstration if available. Once you have made your purchase D&C will deliver & install your product free of charge and you will have the peace of mind of a full D&C exclusive warranty for 12 months.
Unfortuantly This level of service is not available on Web prices due to the lack of profit margin.
Web prices give a huge discount off intsore prices because you will be ordering from the comfort of your home, D&C Will not be installing the product.
You will of course still get a 12 month warranty on the product but in the unlikely event of the product going faulty, you will be asked to return the product to D&C or contact your local service engineer.
When purchasing products instore you will get great backup service including FREE collection & delivery on all Televisions and a free loan set if needed.
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